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Booking Terms& Cancellation Policy & FAQ's 

FOR MAKEUP BY MAGGI

Let's make sure we're the right fit to work together! Please read most common questions and  each policy below before submitting an inquiry...

 

Booking, Retainer and Cancellation Policy 

​​​​Retainer for Bookings:

  • Weddings & Special Occasions: A Non-Refundable 50% Retainer & Contract is required to hold, and secure your date for all weddings and special occasions.

  • Individual Makeup services(Non-Bridal):  If booked less than 30 days, full payment is due at time of booking. 

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Cancellation & Refund Policy​

  • Retainers are non-refundable & non-transferable under any circumstances.

  • If booked within less than 30 days and canceled last minute, the full payment is non-refundable.

  • Wedding Cancellation: A cancellation of 60 days before your event is required, to prevent paying the remainder balance. If client has fully paid and cancels in less than 60 days from event, a refund will not be granted. However, do reach out with possible accommodations if available.

  • Client initiated Cancellation: ​Regardless of the service type, if client cancels due to illness, weather conditions or natural disasters or travel issues on their end or any other circumstances, a refund will not be provided. It is encouraged to plan accordingly. A reschedule may be offered at the discretion of Makeup by Maggi, depending on availability. 

    • However, depending on the type of payment submitted (e.g., deposit vs. full payment), the situation may be reviewed on a case-by-case basis. Makeup by Maggi reserves the right to determine whether a partial refund, credit, or reschedule may be offered.

    • Clients are encouraged to communicate as early as possible so we can evaluate all options with fairness and professionalism.

  • A full refund will only be issued if Makeup by Maggi cancels an appointment due to, but not limited to:

    • Personal illness, medical emergency or travel issues 

    • Severe weather conditions or natural disasters

    • Pandemic-related restrictions or any declared city, state or national health concern that impacts service delivery or safety. 

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Final Payment:

Is due on the 5th of the month before your event. Zelle or Venmo is also an option, however, full payment is required.

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Booking Services: â€‹

  • Bridal Previews will be completed at Makeup by Maggi's location in Redwood City, CA.

  • If requesting a 1 or 2 makeup service, it will be completed at Makeup by Maggi's location in

  • Redwood City, CA. 

  • If requesting non-bridal services on-location, there is a minimun of 3 makeup sevices to book and a mix of 5 makeup services to book. 

  • Weddings: A makeup trial is optional. However, a makeup preview is strongly suggested to go over makeup styles and skincare suggestions. If booking only a preview, it does not secure or holds your date of event. All previews are done during the week at Makeup by Maggi location in Redwood City, CA. Weekend previews are no longer available.

  • Duration of each service: 1hr for soft-glam makeup, 1.5hrs for airbrush makeup and 1.5 for bridal makeup. 

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Form of Payments Accepted: 
1.Zelle - Full payment is required. 
2.Venmo-Full payment is required. 
3.Online Invoicing - Amex, Visa, & Mastercard.
 

Travel Policy & Other Booking Details:

  • No travel fees for services in the Peninsula, CA!​

  • However, travel fee will apply to all other locations.

  • If staying at. a hotel parking and/or  will be charged to the hotel room.

  • Can do a Max of 5 makeup services, including the bride.​

  • SF City Hall Brides : There’s a minimum of $500 to book. 

  • For SF City Hall Weddings that require hair services please review hair services available by me before submitting your form. Click Here.

  • If requesting makeup services for engagement photos, Bridal Shower and Rehearsal Dinner please include the dates in comments to check availability.

  • Early bird fee of $100/hr will apply if starting before 7am.

Travel Fees: 

  • $75 for locations over 20miles.

  • $2 per mile beyond 25miles. 

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 Privacy Policy:

At Makeup by Maggi, client privacy and mutual respect are our top priorities. We are committedto maintaining a professional, safe, and positive experience for every client.

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Client Confidentiality

We do not share, sell, or disclose any personal or booking information to third parties. All client details — including contact information, and any conversations — are kept strictly confidential.

Appointment Reminders

Clients will receive a confirmation and reminder text message prior to their scheduled appointment. This helps ensure all bookings are accurate and up to date.

Mutual Respect & Reviews

To maintain a positive and respectful environment:

  • We do not engage in negative reviews or public commentary about clients.

  • We kindly request the same level of respect from our clients toward our artists and services.

  • Constructive feedback is welcome and can be shared privately so we can continue to improve our service.

  • Makeup by Maggi will cancel and dismiss herself in the event any client is disrespectful and defin

Photos & Social Media

Client photos will only be shared on our social media or website with a verbal or written permission from every client. If you prefer not to be photographed or featured, please let us know at the time of booking.

Zero Tolerance Policy for Disrespectful Behavior

Makeup by Maggi is committed to creating a respectful and comfortable environment for both clients and artists.

If a client is found to be rude, disrespectful, condescending, or verbally abusive, Makeup by Maggi reserves the right to immediately dismiss herself and any assisting artists from the appointment, without refund.

We believe professionalism goes both ways, and Makeup by Maggi  has the right to work in a safe and respectful atmosphere.

 


What is your Bridal Makeup Style?​​

  • Bridal Makeup is a timeless Soft-Glam to Medium to full coverage foundation that will last up to 10hrs. It’s a makeup that’s in between natural and glamorous. Bridal Makeup is has to look good in person and in camera. Keep in mind everyone will be taking pictures and videos on your wedding day. Your photographer will be taking pictures. Bridal Makeup is an elevated version of yourself. However, Bridal makeup is not your traditional day-to-day makeup. The reason why I tell all my brides I have to add a little more than what you're used to, is to ensure your makeup will last up to 10hrs, it will look good in person and in camera. Bridal Makeup is not a natural makeup look.

  • I do not do natural makeup or very glamorous makeup. I definitely suggest into Arists who specialize in Natural Makeup or Glamourous Makeup by looking at their work on their website or social media. 

  • Soft-Glam Is NOT Natural Makeup. â€‹

  • A Dewy makeup look can be achieved, however it may not last all 10hrs. You will have to do touch-up. I do provide a small touch-up kit. You can also book me for an additional fee for touch-ups for up to 4hrs after the allotted schedule time. Touch-up services are done after your ceremony and all the way up to your reception time. 

  • I do not accept inspo pictures from other artists or pictures from Pinterest. Please look into my work to guide you what makeup look you like. 

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Hair Services Provided by Makeup by Maggi for SF City Hall Brides

Limited hair services are provided

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Down-do's, Blow-outs with Styling

  • 60-90 Min Service

  • From sleek lengths to beach waves, your best hair day awaits.

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Soft & Soft Hollywood Waves 

  • 1.5-2hr Service

  • Next let’s chat about Hollywood waves! These are large barrel curls which are curled in the same direction and then brushed out to appear soft and voluminous in a wave like pattern. However, these are going to be more movable than the glam waves, and will not contain as much structure. This style is for anyone that wants to be able to flip their hair around on the dance floor but have a glam style, this one is for you! 

  • Click Here to see the styles I provide. 

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I provide complementary hair accessories.
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PLEASE NOTE:

  • I DO NOT DO UP-DO'S OR ANY OTHER STYLES. 

  • I CAN ALSO PROVIDE REFERRALS ONCE YOU BOOKED YOUR SERVICES.​

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Do you offer Bridal Makeup Previews? 

  • Bridal Makeup Previews are mandatory, and it's part of the price bundle. However, if you decide not to have one because your booking is last minute, I do require to have a zoom call prior and will need inspo pictures. ​

  •  I offer Bridal Previews for brides who have fully booked Makeup by Maggi. They are done twice a month  during the week at the Studio in Redwood City, CA. Once booked,  I will send dates and times.

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Do you provide a timeline?​
Yes! I will ensure your day runs smoothly by creating a timeline. This is what a timeline includes:
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  • Timeline will have the address to your getting ready location and date of event

  • Start time for Arrival/Set up time

  • Start Time for each party member

  • Touch-up time 

  • Clean up time 

  • instructions for the day of for skin and/or hair

  • This will be a link that you can share with anymore, such as party members, photographer, coordinators and other vendors. 

 
You will be able to reach out communicate with me (emails, texts, calls, with other vendors). The best part is that you will now have access to your client App. I send you an email with log in instructions. It's an easier way to communicate, have access to your contract, invoice and book your bridal preview. 
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Do you provide a touch-up kits?
Yes. All of my clients get a complimentary touch-up kit. ​​
 
Do you provide airbrush makeup?
Yes. Additional fee applies per non-bridal services. 
 
Brides, airbrush is one of your options. 
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What makeup brands do you use?
I currently invest in high end luxury brands: Estee Lauder, Stila, Fenty, Hourglass, Makeup by Mario  and MAC.  Let us know if you or any member is allergic to any product before booking. 
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Do you have a team?
No. I can provide a referral list if needed for services of 6 or more. I can also provide referrals for hair stylist if booking for big bridal parties or special occasion.
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I'm ready to book, how do I proceed? 
Send me an inquiry  request with your details and I will reach out to let you know if I have availability.
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​Have any questions:​

Kindly submit an inquiry form and include your questions to better assist. 

A link to schedule a call or zoom call will be available once submitted. 

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Email: Info@makeupbymaggi.com

(Submit an inquiry before e-mailing). 

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MAKEUP BY MAGGI

San Francisco, San Jose, Peninsula

Bay Area

Redwood City, CA

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